Terms & Conditions


These terms and conditions will apply to all transactions placed online, by phone or in person with Plymouth Garden Centre Ltd.. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo *. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 20% on all VAT taxable products *. Some items are exempt such as Vouchers.


Upon receipt of you order we will contact you to arrange delivery. For all local deliveries we aim to deliver your products within 7 working days. Delivery days at present are Monday, Wednesday & Friday. We will try to offer you an AM or PM drop however at peak times this can be very difficult due to large volumes of deliveries, routes and factors outside our control such as traffic!

National Home Delivered products such as buildings are delivered direct from the Manufacturer / Supplier and you will be contacted by a customer service representative from the company. Deliveries aim to be between 14 - 28 days. The representative will contact you with all the information you require.

Delivery Charges

For Small Postal Deliveries we will use Royal Mail Signed for Delivery £3.95. Please allow 7 working days for delivery.

National Home Delivery (on limited products) - FREE or Price Included in the Retail Price - No further Charge.

Delivery is curbside only.


Band A - Local Plymouth Delivery £15

Includes Postcodes PL, PL2. PL3, PL4, PL5, PL6, PL7 and PL12

Band B - Plymouth Area Delivery £20

Includes Postcodes PL8, PL9

Band C - Outer Plymouth Area £25

Inlcudes Postcodes PL11, PL17, PL18, PL19, PL20, PL21

For all other areas please contact us and we will let you know if we deliver to the area and the relevant charge.

Returns and Exchanges

Plymouth Garden Centre complies fully with the 'Distant Sellling Act' and would ask customers to please note the terms and conditions related to purchasing goods online from Plymouth Garden Centre.

* We offer a full money back guarantee.
* You have 30 days from receipt in which to return your order.
* You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

Please note: We want you to be entirely satisfied with every purchase made from Plymouth Garden Centre and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it please note the following:

* Please contact us within 7 working days from the day after the delivery day
* Contact us via Email, fax or in writing. Contact details are below.
* Please complete the details on the returns note, supplied with goods (returns notes also available by clicking on the link below)
* Return it to us with the products original packaging in good order and labels within 30 days of receipt.
* All goods must be in a new and unused condition together with a copy of your original receipt.
* We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged at the customers cost.
* If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.

'This returns policy does not affect your statutory rights'. RETURN ADDRESS Plymouth Garden Centre Ltd. Fort Austin Avenue. Crownhill. Plymouth. PL6 5NU FAX: 01752 771820 EMAIL: info@plymouthgardencentre.co.uk

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

"While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund."

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Plymouth Garden Centre Ltd. until the goods are delivered to the consumer provided that final payment of all sums owing in respect of those goods has been received in full by Plymouth Garden Centre and the payment has been agreed and accepted by Plymouth Garden Centre.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to

Plymouth Garden Centre Ltd, Fort Austin Avenue, Crownhill. Plymouth, Devon. PL6 5NU


01752 771820

and we will endeavour to reply within 14 working days of receipt.

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.


We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Plymouth Garden Centre are owned or licensed to Plymouth Garden Centre or are used with permission by the owner. Reproduction strictly by permission only.

© 2024 Plymouth Garden Centre Company Number 780755